PRIVACY POLICY

We collect two types of information from our Users:

Personal Information

The first type of information is information that identifies or may reasonably identify an individual reasonable effort (“Personal Information”). Personal Information which is being gathered may consist of the following:

  • Registration details: When you open an account and register to use the Services, you will be asked to provide us certain details about yourself, such as:
    1. first and last name;
    2. email address;
    3. gender;
    4. birth date;
    5. physical address;
    6. ID number;
    7. phone number;
    8. occupation;
    9. etc.
  • Governmental-issued ID: In certain instances, you will be required to provide a copy of a governmental-issued ID, for the identity verification process. Please note that this information is required for certain features of our Services.
  • Payment information: For you to enjoy all of the functions of the Services (e.g. place bets, perform purchases, play in tournaments, etc.), payment information will be collected from you, such as your credit card number and bank account details.
  • Voluntary information: We also collect information which you provide us voluntarily. For example, when you respond to communications from us, communicate with us via email or share additional information about yourself through your use of the Services, such as on the chat feature and in games.
  • Device information: We collect specific types of connection details and information about your device, software or hardware that may identify you, such as:
    1. device’s unique identifiers (e.g. UDID, IMEI, MAC address);
    2. browser fingerprinting;
    3. IP address and geo-location data.
  • Telephone calls: We record or monitor telephone calls for customer support, training and/or security purposes.
  • Social networks: When you register through your social network account (such as your Facebook account), to use the Services or connect your player account with such account, we will have access to basic information from your social network account, such as your name, birthdate, profile picture and friends list, as well as information you made publicly available on such account.

In addition, when using the Services, you may be able via your social network to “Invite a Friend” to use the Services. Should the person accept your invitation, we may obtain Personal Information from him/her such as:

    name; email address; phone number and date of birth.

We will use the Personal Information for the purposes set out herein and disclose such information only to third parties as detailed in this Privacy Policy.

Information we collect from third parties: We collect Personal Information from third-party service providers, such as information about your credit history from credit agencies and other financial information which is relevant to the provision of the Services, as well as information which is gathered in order to verify your identity and prevent fraudulent or illegal activity.

Non-personal information

The second type of information is un-identified and non-identifiable information of a User(s), which may be made available or gathered via the User’s use of the Services (“Non-Personal Information”).

Non-Personal Information which is being collected consists of technical information and aggregated usage information, and may contain, among other things, the User’s operating system, type of browser, screen resolution, browser and keyboard language, the User’s click-stream and activities on the Services, the time the User visited the Services and related timestamps, etc.

For the avoidance of doubt, any Non-personal Information connected or linked to any Personal Information shall be deemed as Personal Information as long as such connection or linkage exists.

Types of Non-personal Information we collect from or about you

Technical information: To enhance the functionality of the Services and to provide you with a better user experience, we collect technical information transmitted by your device, including certain software and hardware information (e.g. the type of browser and operating system your device uses, language preference, access time and the domain name of the website from which you linked to the Services; etc.).

Gameplay information: We record game play information including, amongst other things, your deposits, bets, bonuses, game session duration and your high scores. We may also share and publish such information through any of our Platforms.

Device and connection information: If you download the Software to your device, we may collect information from the particular device you are using, for security and fraud detection and prevention purposes. For example, we may gather information about other software which is running simultaneously with the Software for detecting if you are using software that is associated with fraudulent activity (e.g. robots, malware, etc.) or checking if the connection you are using is via a VPN or proxy.

Analytics information: We collect information about your use of the Services, such as applications’ usage, log files, user activity (e.g. pages viewed, the amount of time spent on particular pages, online browsing, clicks, actions, etc.), time stamps, alerts, etc. This information is collected for amongst other things troubleshooting errors and bugs as well as for research and analytics purposes about your use of the Services.

Anonymous information: We may anonymize or de-identify the information collected by the Services or via other means so that the information cannot, on its own, personally identify you. Our use and disclosure of such aggregated or de-identified information are not subject to any restrictions under this Privacy Policy, and we may disclose it to others without limitation and for any purpose, such as for advertising or marketing purposes.

MINORS

The Services are not designed or directed to persons under the age of 18 or persons under the age of legal consent concerning the use of the Services of any jurisdiction, whichever is higher (“Legally of Age”). If you are not Legally of Age, you should not download or use the Services nor provide any Personal Information to us.

We reserve the right to access and verify any Personal Information collected from you. If we become aware that a user who is not Legally of Age has shared any information, we may discard such information. If you have any reason to believe that a minor has shared any information with us, please contact us.

HOW DO WE USE THE COLLECTED INFORMATION?

We use your Personal Information for the purposes listed below:

  • To set up, manage and update your account;
  • To provide and operate the Services (such as for betting and payment processing);
  • To communicate with you and to keep you informed of our latest updates to our Services and special offers;
  • To market our Services (see more below under “Marketing”), as well as to serve you advertisements, including behavioural advertising;
  • To conduct analytics, statistical and research purposes, to improve and customize the Services to your needs and interests (such as by compiling aggregated reports about the usage of certain features of our Services);
  • For Customer Relationship Management purposes, and to support and troubleshoot the Services and to respond to your queries;
  • To enable us to further develop, customize and improve the Services based on Users’ common preferences and uses;
  • To provide you with a responsible gaming environment;
  • To communicate with you and to process any of your requests to exercise your User Rights;
  • To identify and authenticate your access to certain features of the Services;
  • To detect and prevent fraudulent and illegal activity or any other type of activity that may jeopardize or negatively affect the integrity of the Services, including by identifying risks associated with your activity on our Services;
  • To investigate violations of our policies and User Agreement as well as enforce our policies and the User Agreement;
  • To investigate and resolve disputes in connection with your use of the Services;
  • As required by law or regulation (such as Know Your Customer (“KYC”) and Anti-Money
  • Laundering regulatory requirements), or as required by other governmental authorities, or to comply with a subpoena or similar legal process or respond to a government request.

MARKETING

The Group will use your Personal Information, such as your name, home address, email address, telephone number etc., ourselves or by using our third-party subcontractors to provide you with promotional materials, concerning the Services as well as products, services, websites and applications which relate to: (i) other companies within the Group; (ii) White Label Brands; or (iii) Group’s business partners and affiliates (collectively: “Marketing Affiliates”), which we believe may interest you.

We may also share and disclose Personal Information with our Marketing Affiliates to provide you with different marketing offers, which we, or our Marketing Affiliates, believe are relevant for you. Our Marketing Affiliates may use this Personal Information for different marketing techniques, such as direct email, post, SMS and telephone marketing purposes.

You may update your marketing preferences at any time through Customer Services (where available). When you choose to download Software according to our Services, notification software may also be downloaded onto your device. This allows us to send notifications to you about our Services directly to your device, for example, to inform you about new features, updates, service communications, offers and promotions.

By downloading such Software, You consent to receive notifications. If You would prefer not to receive these notifications, You will need to manually uninstall the notification software from your device (for example by clicking the “what’s this” link on a notification you receive and following the ‘how to remove’ instructions”, or by following the applicable “Settings” and “Notification Centre” uninstall instructions on Your Access Device).

You may at any time decline receiving further marketing offers from us or our business partners and marketing affiliates by contacting us here. Please note that even if you unsubscribe from our marketing mailing list, we may continue to send you service-related updates and notifications.

TO WHOM DO WE SHARE INFORMATION?

We do not rent, sell, or share your Personal Information with third parties (“Recipients”) except as described in this Privacy Policy. The Personal Information will be disclosed to Recipients only to the extent required for the specific purpose, as stipulated in this Privacy Policy.

We share Personal Information with any of the following recipients:

  • White Label Brands, including any replacement service provider that the White Label Brand may engage to operate the White Label Brands (if applicable);
  • Companies within the Group and other affiliated companies;
  • Subcontractors and third-party service providers, as well as their subcontractors, which by way of example include (but is not limited to) cloud computing companies, marketing affiliates, identity verification and fraud prevention services, and other data verifiers;
  • Credit reporting agencies;
  • Payment service providers, payment processors and banks;
  • To any third parties who provide services to the operation or promotion of the applicable In House Brand or the White Label Brands (if applicable);
  • To any third parties who organize offline events or tournaments on behalf of or in conjunction with any companies within the Group;
  • To hotels and flight companies (such as in the context of offline events and promotions);
  • Auditors, contractors or advisers of any of the Group’s business processes;
  • To any third parties who investigate, detect or prevent fraudulent or illegal activity (e.g. governmental authorities, police, banks and other investigatory organizations);
  • Licensing authorities, governmental and regulatory bodies, following applicable laws and regulations;
  • Potential purchasers or investors in any of the companies within the Group or White Label Brand (if applicable), or in the event of a corporate transaction (e.g. sale of a substantial part of our business, merger, reorganization, bankruptcy, consolidation or asset sale of an asset or transfer in the operation thereof) about any company within the Group (in such event, the acquiring company or transferee will assume the rights and obligations as described in this Privacy Policy).

In addition to the purposes listed in this Privacy Policy, we share Personal Information with those Recipients for any of the following purposes:

  • Storing such information on our behalf, for example by using cloud computing service providers;
  • Processing such information to assist us with our business operations (e.g. to process payments and your deposits; authenticate your access; auditing our operations; detect and prevent fraudulent or illegal activity; etc.);
  • Performing research, technical diagnostics or analytics;
  • Communicating targeted advertising, as well as promotional and informational materials, following our marketing policy (see below, under “Marketing”);
  • Whenever we believe in good faith that disclosure is necessary to protect our rights or legal claims, enforce our policies (including our User Agreement and Privacy Policy), protect your safety or the safety of others, as well as investigate or prevent any fraud, for security reasons or to help us with any other related technical issue.

TRANSFER OF INFORMATION

Since we operate globally, it may be necessary to transfer your Personal Information to countries outside the European Union. The data protection and other laws of these countries may not be as comprehensive as those in the European Union.

We use best efforts to ensure that your Personal Information is protected following our privacy policy, through contractual means (such as by using the contractual clauses approved by the relevant regulators for data transfer) or other means (such as ensuring that the jurisdiction imposes adequate safeguards for data protection).

If you feel that your privacy was treated not following our policy, or if any person attempted to abuse the Services or acted inappropriately, please contact us directly at here.

THIRD-PARTY TRACKING TECHNOLOGIES

When you visit or access our Services (for example when you visit our websites), we use (and authorize third parties to use) web beacons, cookies, pixels, scripts, tags and other technologies (“Tracking Technologies”).

The Tracking Technologies allow us to automatically collect information about you and your online behaviour, as well as your device (for example your computer or mobile device), for different purposes, such as to enhance your navigation on our Services, improve our Services’ performance and customize your experience on our Services. We also use this information to collect statistics about the usage of our Services, perform analytics, deliver content that is tailored to your interests and administer services to our Users, advertisers, publishers, customers and partners.

We also allow third parties to collect information about you through Tracking Technologies. To learn more please visit our Cookie Policy.

THIRD-PARTY SERVICES

While using the Services you may encounter links to third party websites, services or applications. Please keep in mind that this Privacy Policy does not apply to any third-party websites, services or applications, even if they are accessible, downloadable, or otherwise distributed through the Services.

Please be advised that such third party websites, services or applications are independent of the Group. We assume no responsibility or liability whatsoever about privacy matters or any other legal matter concerning such third party websites and/or services. We encourage you to carefully read the privacy policies and the terms of use of such third party websites and/or services, as their terms, not ours, will apply to any of your interactions with such third parties.

You should always review their privacy practices carefully before providing Personal Information to such third parties.

You are knowingly and voluntarily assuming all risks of using any third-party websites, services or applications. You agree that we shall have no liability whatsoever concerning such third party sites and your usage of them.

RETENTION OF PERSONAL INFORMATION

If you have registered with an account through our Services, the Group will retain your Personal Information during the period your account is active. In addition, the Group will retain your Personal Data for additional periods, to enable the Group to meet its legal obligations under applicable laws or regulations, such as the applicable gambling regulations, Know-Your-Customer and Anti-Money Laundering regulations.

In addition, the Group may retain your Personal Information for longer periods, provided that retaining such information is necessary for the Group’s legitimate interests, such as fraud prevention and record keeping.

If for any reason you wish to delete your Personal Information, please send us an e-mail, and we will make reasonable efforts to address your request.

YOUR RIGHTS

You may contact us at any time by email, and request:

  • To access or delete any Personal Information relating to you
  • To change or update any Personal Information relating to you (for example, if you believe that your Personal Information is incorrect, you may ask to have it corrected or deleted). Note that you may also request that we will correct errors about your Personal Information (except in cases where the information is required to be kept in its original format under any applicable laws and regulations);
  • That we will restrict or cease any further use of your Personal Information;
  • That we will provide the Personal Information you volunteered to us in a machine-readable format.

Please note that these rights are not absolute and requests are subject to any applicable legal requirements, including gambling regulations and other legal and ethical reporting or document retention obligations. We may also rectify, replenish or remove incomplete or inaccurate information, at any time and at our discretion, following our internal policies.

HOW WE KEEP YOUR INFORMATION SECURED

We take great care in implementing and maintaining the security of the Services and your information. We have put in place appropriate physical and technological safeguards to help prevent unauthorized access, maintain data security, and use correctly the information we collect online. These safeguards vary based on the sensitivity of the information that we collect and store.

We employ industry standard procedures and controls to ensure the safety of our users’ information, such as:

  • Secure network topology, which includes intrusion prevention and Firewall systems;
  • Encrypted communication;
  • Authentication and Access Control;
  • External and Internal audit tests; etc.

Although we take reasonable steps to safeguard information, we cannot be responsible for the acts of those who gain unauthorized access or abuse the Services, and we make no warranty, express, implied or otherwise, that we will prevent such access.

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